Luckypot Privacy Policy — How We Protect Your Data
This Privacy Policy explains what information luckypot collects, how it is used, how your data is stored and secured, and your rights as a user in Malaysia. Please read it carefully before using our platform.
Types of Information We Collect
Luckypot collects several categories of information when you register, use the platform, or interact with our services. This information is necessary for us to provide a secure, seamless, and relevant experience.
Account Information
This includes your full name, email address, Malaysian mobile number, and the password you set during registration. We may also request identity verification documents such as your IC for account verification and legal compliance purposes.
Device & Browser Information
Includes device type, operating system, browser version, IP address, language settings, and screen resolution. This data is used to ensure the luckypot platform runs smoothly across all user devices, including Android and iOS phones.
Payment Information in MYR
When you make a deposit or withdrawal, we record transaction details such as payment method (TNG, FPX, bank transfer), amount in MYR (RM), and transaction timestamp. We do not store credit card numbers or full banking details directly — this sensitive information is processed through secure payment processors.
Platform Usage Data
This includes pages visited, session duration, bets placed, game preferences, and in-platform user actions. This data helps us improve the user experience and detect any suspicious activity.
- Information We Collect
- Purpose of Use
- Cookies & Tracking
- Data Storage & Security
- Third-Party Sharing
- User Rights & Contact Us
How We Use Your Information
Account information and usage data are used to manage your account, process MYR deposits and withdrawals, verify your identity, and ensure the platform functions correctly across all devices.
Usage data is analysed in aggregate to understand user navigation patterns, improve platform speed, refine the interface, and deliver a better mobile experience for users in Malaysia.
This information is used to detect fraud, suspicious activity, and unauthorised access. luckypot also uses this data to comply with applicable legal and regulatory requirements in Malaysia.
Cookies & Tracking Technologies
Luckypot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.
We use three main types of cookies:
- Essential Cookies: Required for core functionality such as login, session authentication, and account security. These cookies cannot be disabled.
- Functional Cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them each time you use the platform.
- Analytics Cookies: Collects usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect your login functionality and account security.
Data Storage & Security
All personal data collected by luckypot is stored on secure servers with industry-standard encryption. We employ up-to-date security protocols to protect your information from unauthorised access, modification, or disclosure.
Data retention periods vary depending on the type of information and operational or legal requirements:
- Active account information is retained for as long as your account remains active, and for a defined period following account closure.
- Transaction records are retained for a minimum of 7 years to comply with accounting and local legal requirements.
- Access logs and security data are retained for 90 days for fraud detection purposes.
Luckypot staff with access to personal data is limited to those who need it for operational duties only, and are bound by strict confidentiality agreements.
Sharing Information with Third Parties
Luckypot does not sell, rent, or disclose your personal information to third parties for marketing purposes. Your information is only shared in the following limited circumstances:
Transaction information is shared with trusted payment processors (such as FPX and eWallet providers) solely for the purpose of processing your MYR deposits and withdrawals.
Luckypot will disclose information to the relevant authorities where required by law, court order, or official investigation.
Technical infrastructure providers — such as cloud and cybersecurity services — may process portions of your data, subject to strict data protection agreements.
User Rights, Policy Changes & How to Reach Us
Your Rights as a User
As a luckypot user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you at any time via our support email.
- Right to Rectification: If any of your information is inaccurate or out of date, you can update it on your account profile page or by contacting our support team.
- Right to Erasure: You may request the deletion of your personal data, subject to minimum record-keeping requirements under applicable law. Such requests will be processed within 30 days.
- Right to Object: You may object to the processing of your data for specific purposes, such as marketing communications.
To exercise any of the rights above, send a written request to [email protected] with your full name and account email.
Changes to This Privacy Policy
Luckypot reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page with a clear revision date.
If any changes are material and significantly affect your privacy rights, we will notify you via an in-platform notification or your registered email address.
Your continued use of the luckypot platform after any changes are published constitutes your acceptance of the updated policy.
Email: [email protected]
Or check FAQ us for quick answers on privacy and data security.
Your Privacy is luckypot's Priority
We are committed to protecting your data. If you have any questions about this policy, please refer to FAQ us or register to access customer support directly from the platform.